JUSTIN COYLE, VP OF ENERGY ACCOUNT MANAGEMENT & RETAIL OPERATIONS
EFFICIENCY & CUSTOMER FOCUS
One of our key priorities in the Energy Account Management (EAM) group continues to be working smarter, not just harder. With the company focused on cost management across the board, we’ve looked at how we can serve more customers while using fewer resources.
Smarter route planning, better scheduling, and an increased use of phone and digital tools have allowed us to cover more ground while spending less time behind the wheel. This means fewer miles, lower fuel and vehicle costs, and more time for the conversations that truly matter.
These changes also give us the opportunity to be more proactive with talking with customers about fuel usage, contracting, delivery timelines, and service needs before the busy season hits. That’s good for the customer, and good for us.
LOOKING AHEAD
We know the market isn’t done moving, volatility will likely continue, and adaptability will remain important. But with strong planning, open communication, and continued teamwork, we’re confident we can keep supporting customers while staying aligned with our broader company goals. Thank you for all you do to make that possible.
FUEL & PROPANE MARKET UPDATE
Over the past several months, both fuel and propane markets have been shaped by seasonal demand, price movement, and ongoing supply chain dynamics. While the market has had its usual ups and downs, overall supply has remained steady, thanks in large part to smart planning and strong coordination.
FUEL MARKET SNAPSHOT
Diesel and gasoline prices have continued to fluctuate, driven by changes in crude oil markets, refinery maintenance cycles, and transportation demand. Even with some volatility, product availability has stayed strong. Our ability to plan ahead and keep close contact with our supplier network has helped us maintain reliable access when it matters most.
PROPANE MARKET SNAPSHOT
We entered the season with solid propane inventories, and demand has been strong, especially in Commercial and Home Heating. Add in steady export activity, and it’s clear this market requires close attention. Thankfully, our teams have done an excellent job coordinating deliveries to keep things running smoothly without disruption.